op777 Privacy Policy

Our Core Privacy Principles

op777 is committed to handling your personal data responsibly. The six principles below summarise our approach. Full details follow in the sections below.

1. Introduction

op777 operates an online casino and sports betting platform accessible to players in Bangladesh. This Privacy Policy explains how op777 collects, uses, stores, and protects the personal information of users who visit and interact with the platform. It applies to all users, including visitors who browse without registering, registered account holders, and active players.

We are committed to processing personal data fairly, transparently, and in compliance with applicable data protection principles. By using op777, you acknowledge that you have read this Privacy Policy and agree to the processing of your personal data as described herein. If you do not agree, you should cease using the platform.

2. Information We Collect

op777 collects personal information that you provide directly, information generated automatically through your use of the platform, and in certain cases information obtained from third parties such as identity verification providers and payment processors. The categories of information we collect are described below.

Registration and Account Information

• Full name, date of birth, and nationality, which we collect to verify eligibility and comply with age-verification requirements.
• Contact details including email address and mobile phone number used to secure your account and send service communications.
• Account credentials including username and hashed password (we do not store plain-text passwords at any point).
• Identity verification documents such as a copy of a government-issued photo ID or passport, collected during KYC verification when required.

Transaction and Financial Information

• Deposit and withdrawal records including amounts, timestamps, and payment method identifiers (e.g. bKash wallet number, Nagad account reference) — we do not store full payment card numbers.
• Betting history, game participation records, and session results retained for account management, dispute resolution, and responsible gaming monitoring.
• Bonus claim and promotional activity records used to administer promotions fairly and detect bonus abuse.
• Currency and payment method preferences stored to streamline the deposit and withdrawal experience for players using bKash, Nagad, Rocket, or Upay.

Technical and Usage Information

• Device information including device type, operating system, browser type and version, and screen resolution, used to optimise the platform experience for your device.
• IP address and approximate geolocation data used to support fraud prevention, security monitoring, and eligibility checks.
• Log data including pages visited, links clicked, session duration, referral sources, and error reports, used to monitor platform performance and improve user experience.

3. How We Use Your Information

op777 uses the personal information collected for the following purposes. We process your data only where we have a lawful basis to do so, and we do not use your information for any purpose incompatible with those stated below.

• Account creation and management: to register your account, maintain its security, verify your identity, and process KYC documentation as required.
• Service delivery: to process deposits, withdrawals, wagers, and game participation, and to resolve any disputes arising from gaming activity.
• Legal and regulatory compliance: to meet applicable anti-money-laundering (AML), know-your-customer (KYC), and responsible gaming obligations.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent activity, multiple account abuse, payment disputes, and other security threats.
• Responsible gaming: to monitor player behaviour for signs of problem gambling, and to apply deposit limits, time-outs, or self-exclusion measures where appropriate.
• Customer support: to respond to queries, complaints, and requests submitted to [email protected], and to maintain records of support interactions for quality and training purposes.

4. Legal Basis for Processing

op777 processes your personal data on the following lawful bases. Where more than one basis applies to a specific processing activity, the primary basis is listed.

• Contractual necessity: processing your account registration details, transaction records, and support interactions is necessary to perform the contract between you and op777.
• Legal obligation: processing KYC documentation, AML monitoring, and responsible gaming records is required by applicable law and regulations.
• Legitimate interests: processing device and log data for security monitoring, fraud prevention, and platform performance optimisation, where our interests are not overridden by your data protection rights.
• Consent: sending promotional communications and placing non-essential cookies where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing Your Information

op777 does not sell, rent, or trade personal data. We share your information only with the following categories of recipient, and only to the extent necessary for the stated purpose.

• Payment processors and mobile wallet providers (bKash, Nagad, Rocket, Upay, and bank partners) to facilitate deposits and withdrawals on your behalf. These providers process only the minimum data required to complete transactions.
• Identity and age verification providers engaged to perform KYC checks. These providers receive only the identity documents and personal details necessary for verification and are contractually bound to handle data securely.
• Game technology providers (such as Pragmatic Play, Evolution Gaming, Spribe, and other licensed studios) receive session and wager data necessary to operate the games you play. These providers are licensed and regulated independently.
• Regulatory and law enforcement authorities, where op777 is required by applicable law, court order, or regulatory mandate to disclose your personal data. We will notify you of such disclosures where legally permitted to do so.

All third parties with whom op777 shares personal data are required to maintain appropriate technical and organisational security measures and to process that data only for the purposes for which it was shared. op777 does not permit third parties to use your data for their own marketing purposes.

6. Cookies and Tracking Technologies

op777 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. A cookie is a small text file placed on your device by the platform when you visit. Cookies do not contain executable code and cannot access other files on your device.

Types of Cookies We Use

• Essential cookies: required for the platform to function correctly. They enable core features such as session management, login state, and security tokens. These cookies cannot be disabled without affecting platform functionality.
• Analytical cookies: used to collect aggregated, anonymised data about how users navigate the platform. This helps us understand which features are most used and where improvements can be made.
• Preference cookies: used to remember your language and display settings so you do not need to reset them on each visit.

You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect platform functionality. Continuing to use op777 without changing your browser cookie settings constitutes acceptance of our cookie usage as described in this policy.

7. Data Retention

op777 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods below reflect our standard practice; individual retention decisions may vary where legal or regulatory obligations require longer storage.

• Account and transaction records are retained for a minimum of 5 years from account closure to satisfy AML and financial record-keeping obligations.
• KYC and identity verification documents are retained for a minimum of 5 years from the date of submission or account closure, whichever is later, in line with regulatory requirements.
• Technical log data and device identifiers are retained for up to 12 months for security and fraud investigation purposes, after which they are deleted or anonymised.

8. Data Security

op777 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security measures include SSL encryption for all data transmitted between your device and our servers, access controls that restrict internal access to personal data on a need-to-know basis, regular security assessments and penetration testing of platform infrastructure, and secure hashing of passwords so that plain-text credentials are never stored.

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. If you become aware of any security incident affecting your op777 account, please notify us immediately at [email protected] so that we can take prompt remedial action.

9. Your Privacy Rights

As a user of op777, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line 'Data Request' and a description of your request. We will respond within a reasonable timeframe and in any event within 30 days.

• Right of access: you may request a copy of the personal data op777 holds about you, along with information about how it is processed.
• Right to rectification: you may request correction of inaccurate or incomplete personal data held about you.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements that may override this right.
• Right to restriction: you may request that we limit processing of your personal data in certain circumstances, for example while a rectification request is being investigated.
• Right to data portability: you may request a copy of your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contract.
• Right to object: you may object to processing based on legitimate interests or for direct marketing purposes. Where you object to direct marketing, we will cease that processing immediately.

To exercise any of the rights above, email [email protected] with the subject line 'Data Request'. We may ask you to verify your identity before processing your request. We will not charge a fee for handling data requests unless the request is manifestly unfounded or excessive.

10. Third-Party Links and Services

The op777 platform may reference third-party services such as payment providers and game studios. These third parties operate under their own privacy policies, which op777 does not control. op777 is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of op777.

11. Children's Privacy

op777 is an adult gaming platform restricted to users aged 21 and above. The platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 21. If op777 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account.

12. Changes to This Privacy Policy

op777 reserves the right to update or amend this Privacy Policy at any time. Changes take effect upon publication on the platform. Where a material change is made that significantly affects your privacy rights or our data processing practices, we will endeavour to provide advance notice to registered users by email or by displaying a notice on the platform prior to the change taking effect.

Your continued use of op777 following the publication of any amendment to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed of how we handle your personal data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way op777 handles your personal data, please contact our support team by email. We are committed to responding promptly and handling all privacy enquiries with care and transparency.